ProTrax | Music Production House

	FAQ

	KEY OF SONG Q: HOW DO I KNOW WHAT KEY I SING IN? A: To determine a suitable key for the song you wish to sing, you need to know what your vocal range is i.e. your lowest and highest comfortable singing note. If you supply this information to webmaster@protrax.co.za, they will be able to assist you to determine a suitable key before you place your order. Example: “I am in interested in buying “My Heart Will Go On” by Celine Dion, but I am not sure whether I will be able to reach all the notes. The lowest note I can sing is G below middle C and my highest is the second D above middle C.” Keep in mind that if you sing a certain song in for example Fmaj, you will not necessarily sing all your songs in that key. It will differ from song to song. Q: CAN I ORDER THE TRACK IN A DIFFERENT KEY ONLINE? A: The backtracks on our website are all in the original keys. Should you need the track in a different key you can simply fill in the “Request a track in a different key” form or submit your request to webmaster@protrax.co.za. We will check whether the key you require is available and notify you via email as soon as the key is available for download. Q: WHAT DO I DO IF I BOUGHT A TRACK ONLINE AND THE KEY IS WRONG? A: There are 30 second demos available on all the songs. We strongly advise that you make use of this free service to make sure of the key before you place your order. In the event of purchasing a track that is too high or too low, contact webmaster@protrax.co.za to assist you. Cost for a keychange after the initial purchase is R 60. This adjustment will be emailed to you directly as soon as payment is received. Q: CAN I BUY ONE TRACK IN MORE THAN ONE KEY? A: There are 30 second demos available on all the songs. We strongly advise that you make use of this free service to make sure of the key before you place your order. In the event of purchasing a track that is too high o too low, contact webmaster@protrax.co.za to assist you. Cost for an keychange or extra key after the initial purchase is R 60. This adjustment will be emailed to you directly as soon as payment is received. DEMO RECORDING Q: DO I GET A DEMO RECORDING OF THE SONG WHEN I BUY IT? A: We do not supply recordings of the original songs under any circumstances. We encourage you to support the industry and buy the original CD! LYRICS Q: DO I GET THE LYRICS FOR THE SONG IF I BUY IT? A: You can check whether the lyrics are available when you click on the title on the backtrack page. We make every effort to supply the lyrics if it is at all available. Q: CAN I DOWNLOAD LYRICS WITHOUT BUYING A TRACK? A: To protect the rights of the songwriters the lyrics are not available for download without purchasing the track. Q: WHAT IF THE LYRICS OF THE SONG I WANT IS NOT AVAILABLE? A: You can check whether the lyrics are available when you click on the title on the backtrack page. We make every effort to supply the lyrics if it is at all available. RECORDING WITH A BACKTRACK Q: AM I ALLOWED TO RECORD WITH THE BACKTRACK? A: There are no recording rights included when you purchase a backtrack from us. Backtracks are created for public performance only. However, if you wish to use one of our backtracks to record a demo which is not for sale you may do so. You are required to clearly print on your demo CD that the recording is for demonstration purposes and not for sale. Should you like to use one of our backtracks for an album production, the relevant mechanical royalties should be paid to NORM & SARRAL. Keep in mind that you are not allowed to change or translate the lyrics or the structure of the song without written permission from the publisher or songwriter. If you need more information or assistance, submit your query to webmaster@protrax.co.za. MIDIFILES Q: WHERE CAN I GET A MIDIFILE? A: Midifiles of our tracks are NOT available or for sale. BACKING VOCALS Q: DO I GET THE TRACK WITH BACKING VOCALS? A: You can check whether the backing vocals are included when you click on the title on the backtrack page. Should you like us to record backing vocals on an existing track on the website contact webmaster@protrax.co.za . The cost to record backing vocals on an existing track is from R 350. Q: CAN I ORDER BACKING VOCALS IF IT IS NOT AVAILABLE? A: Should you like us to record backing vocals on an existing track on the website contact webmaster@protrax.co.za . The cost to record backing vocals on an existing track is from R 350. This excludes the track itself. DEMOS ON WEBSITE Q: WHAT DO I DO IF THE DEMOS DO NOT PLAY? A: In most cases, the demo should start playing in a few seconds without interruption. If you hear no audio, confirm whether your sound is turned on and that your speaker volume is not muted. Demos are supplied in mp3 format, thus a compatible browser like firefox or internet explorer is required. Q: CAN I LISTEN TO THE FULL TRACK BEFORE I BUY IT? A: The demos are only 30 seconds. If you have a specific request regarding the length of the demo, contact webmaster@protrax.co.za . Q: CAN I LISTEN TO THE DEMO IN A DIFFERENT KEY? A: The demos are only available in one key. SELLING/BUYING OF TRACKS Q: CAN I BUY ON CREDIT? A: We don’t have a credit facility available. Q: AM I ALLOWED TO RESELL, TRADE OR LEND OUT THE TRACKS I BUY? A: Under no circumstances may tracks be resold, traded or rented out. It will be perceived as stealing and is against the law. Q: IF I BUY IN BULK, WILL I GET DISCOUNT? A: The price of the tracks on the website is fixed. Please make your enquiry to our sales consultant on +27 12-3421133 or webmaster@protrax.co.za to get a quote for a bulk order (more than 30 tracks) Q: CAN I GET DIFFERENT VERSIONS OF THE SAME SONG, AND ONLY PAY FOR ONE? A: I’m afraid not. Listen to the online demos to make sure of the version before you buy. ROYALTIES Q: DO I NEED TO PAY ROYALTIES FOR THE TRACKS I BUY? A: There are no recording rights included when you purchase a backtrack from us. Backtracks are created for public performance only. However, if you wish to use one of our backtracks to record a demo which is not for sale you are allowed to. You are required to clearly print on your demo CD that the recording is for demonstration purposes and not for sale. Should you like to use one of our backtracks for an album production, the relevant mechanical royalties should be paid to NORM & SARRAL. Keep in mind that you are not allowed to change or translate the lyrics or the structure of the song without written permission from the publisher or songwriter. If you need more information or assistance in their regard, submit your query to webmaster@protrax.co.za. Q: DO YOU PAY ROYALTIES TO COMPOSERS AND SONGWRITERS? A: We do pay mechanical royalties to NORM & SARRAL for tracks sold. There are no recording rights included when you purchase a backtrack from us. Backtracks are created for public performance only. EXCHANGE/REFUND POLICY Q: CAN I EXCHANGE A TRACK ONCE I BOUGHT IT? A: We do not exchange tracks. There are 30 second demos available on all the songs. We strongly advise that you make use of this free service before you place your order. Q: WHAT IF I ACCIDENTALY BUY THE WRONG TRACK? A: We do not exchange tracks. There are 30 second demos available on all the songs. We strongly advise that you make use of this free service before you place your order. Q: IF I’M NOT SATISFIED WITH THE QUALITY OF THE TRACK, DO I GET A REFUND? A: We do not give refunds. Please email webmaster@protrax.co.za to submit your complaint. Q: IF THE TRACK IS FAULTY, WHO DO I CONTACT? A: Please email webmaster@protrax.co.za to submit your complaint. SPECIAL ORDERS Q: CAN THE TRACK BE CUT TO A DIFFERENT LENGTH TO SUIT MY REQUIREMENTS? A: We are aware that some singing competitions and eisteddfods have time limits on performances. We will be able to assist with regard to this. Contact webmaster@protrax.co.za with your request. Q: CAN THE TEMPO OF THE TRACK BE CHANGED OR ALTERED? A: We realize that tempos are not always suitable especially for children. You are welcome to contact webmaster@protrax.co.za for assistance. Q: CAN I GET A TRACK WITHOUT THE LEAD SOLO’S OR INSTRUMENTS? A: This is possible in most cases. Email your request to webmaster@protrax.co.za. Q: CAN I GET A TRACK WITH THE MELODY LINE? A: We realize that tracks are sometimes hard to follow especially for beginners. You are welcome to contact webmaster@protrax.co.za for assistance. Q: CAN YOU LINK TWO OR MORE TRACKS INTO A MEDLEY, AND WHAT WILL BE THE COSTS? A: We are able to cut & link as many songs as you like. You still have to pay for each song in the medley. There is no additional cost to cut and link the tracks. TRACKS NOT ON CATALOGUE Q: IF A TRACK IS NOT ON YOUR LIST, CAN YOU MAKE IT? A: Yes, we can. Go to “Request a Track” or email webmaster@protrax.co.za to obtain a quotation etc. Q: HOW LONG WILL IT TAKE TO MAKE A NEW TRACK? A: New tracks can take anything from 2-6 weeks depending on the availability of the arrangers and the arrangement required. Q: HOW MUCH WILL IT COST TO MAKE A NEW TRACK? A: We would like to give you a quote for the specific song you require. Email your request to webmaster@protrax.co.za or go to “Request a track” on our website. OWN COMPOSITIONS Q: CAN YOU CREATE A TRACK FOR MY OWN COMPOSITION? A: Yes we can. Email your request to webmaster@protrax.co.za for a formal quotation and more information. Q: DO YOU KNOW OF ANYONE WHO CAN WRITE A SONG FOR ME? A: Yes, we have a list of songwriters you can contact. . Email your request to webmaster@protrax.co.za. Q: I’VE WRITTEN WORDS FOR A SONG, BUT AM UNABLE TO THINK OF A MELODY. CAN YOU HELP? A: Yes, we have a list of songwriters you can contact. . Email your request to webmaster@protrax.co.za. ORDERING PROCEDURE Q: IS THERE ANOTHER WAY TO ORDER TRACKS BESIDES VIA EMAIL? A: You can also order by downloading the online order form or have the order form faxed to you. Complete the form and fax to (27) 12-3426375. Tracks will be shipped according to delivery option marked on order form. Q: HOW DO I ORDER IF I DON’T HAVE A CREDIT CARD? A: You can also able to order by downloading the online order form or requesting that it is faxed to you. Complete the form and fax to (27) 12-3426375 or email to webmaster@protrax.co.za with your proof of payment. Tracks will be shipped according to delivery option marked on order form. SECURITY Q: IS MY CREDIT CARD INFORMATION SECURE? A: We do not have access to your credit card information. Transactions are processed via secure link with the bank. Q: ONCE I BOUGHT A TRACK, DO MY PERSONAL INFORMATION STAY ON YOUR SYSTEM? A: Once you’ve registered as a customer, we have access to your login details and sales history. We do not have access to your credit card information. Transactions are processed via secure link with the bank. DOWNLOADING TRACK Q: WHAT DO I DO IF I COULDN’T DOWNLOAD THE TRACK WITHIN THE REQUIRED TIME? A: There is a 48 hour window in which to download your purchase. Should you be unable to complete your download within this allotted time, contact webmaster@protrax.co.za . Q: HOW DO I DOWNLOAD MY TRACK? A: Downloading is the process of copying a file (such as music) from one computer to another across the internet. When you download a song from our website, it means you are copying it from our web server to your own computer. Here's how to download a file using Internet Explorer and Windows XP. (This is just an example) If you're using a different browser such as Netscape Navigator or a different version of Windows, your screens may look a little different, but the same basic steps should work. 1. Click on the download link for the song you want to download (it will appear after your payment have been processed). 2. You may be asked if you want to save the file or run it from its current location. If you are asked this question, select "Save." If not, don't worry -- some browsers will automatically choose "Save" for you. 3. You will then be asked to select the folder where you want to save the file, using a standard "Save As" dialog box. Pay attention to which folder you select before clicking the "Save" button. It may help you to create a folder like "C:"Download" for all of your downloaded music, but you can use any folder you'd like. 4. The download will now begin. Your web browser will keep you updated on the progress of the download by showing a progress bar that fills up as you download. You will also be reminded where you're saving the file. The file will be saved as "C:"Download"dweepsetup.exe" in the picture below. Note: You may also see a check box labeled "Close this dialog box when download completes." If you see this check box, it helps to uncheck this box. You don't have to, but if you do, it will be easier to find the file after you download it. 5. Depending on which song you're downloading and how fast your connection is, it may take anywhere from a few seconds to a few minutes to download. When your download is finished, if you left the "Close this dialog box when download completes" option unchecked, you'll see a dialog box like this one: 6. Now click the "Open" button to play the file you just downloaded. If you don't see the "Download complete" dialog box, open the folder where you saved the file and double-click on the icon for the song there. 7. If you do not have any other music player software installed this should automatically launch Windows Media Player, from where, your downloaded song can be added to your album or simply burned onto CD. Q: HOW DO I GET MY TRACK ON CD, ONCE I HAVE DOWNLOADED IT? A: http://www.herongyang.com/CD-DVD/Audio-CD-Burn-MP3-Windows-Media-Player.html gives step by step instructions for burning audio CD using Windows built-in media player application. You can also try http://www.cd-mp3.org/mp3-to-cd-help.htm if you are having trouble with Windows Media Player. Q: HOW QUICKLY CAN I GET A TRACK? A: Once your payment is received your track and lyrics will be available for download. If you requested a different key or any other modification to the track, it will be uploaded or emailed to you within 48 hours. GENERAL QUESTIONS Q: DO YOU PROVIDE CHORD CHARTS OR SHEET MUSIC FOR THE TRACKS? A: We’ll have a catalogue of sheet music and tabs available by the end of 2009. You will also be able to request sheet music or tabs that are not on the sheet music catalogue. Q: CAN I BUY SHEET MUSIC FROM PROTRAX? A: We’ll have a catalogue of sheet music and tabs available by the end of 2009. You will also be able to request sheet music or tabs that are not on the sheet music catalogue. Q: WHO DO I CONTACT FOR ENQUIRIES? A: Contact webmaster@protrax.co.za or telephonically on (27) 123421133/4604. Q: I NEED A SONG FOR A SPECIFIC EVENT, HOWEVER I’M NOT SURE WHAT WILL SUIT MY VOICE. PLEASE HELP! A: You can speak to one of our consultants or email us at webmaster@protrax.co.za. Q: CAN I MAKE AN APPOINTMENT TO LISTEN TO BACKTRACKS? A: You are welcome to make an appointment with of our consultants in Pretoria. MARKETING & DISTRIBUTION Q: I WANT TO RECORD AN ALBUM AT YOUR STUDIO. DO YOU HELP WITH PROMOTION AND DISTRIBUTION AS WELL? A: We are not a record company and thus unable to assist you with your marketing and distribution.